Cancellation of a same-day errand within 20 minutes
of delegating will incur a 50% surcharge. Same day errands cancelled after 20 minutes of delegating to
us are not refundable.
If
you have paid us a sum of money to buy an item and at the time of canceling we haven’t yet bought it, that sum is fully
refundable. Refunds will be made back to the credit card that we charged when you delegated to us. Upon cancellation, if we
have already bought items on your behalf, as per your instructions, these charges will not be refundable by VIP Errand Service.
In such an instance it will be your duty to return the items to the store unless you give us a new assignment to return the
item for you.
None of the above
conditions affect your statutory rights when services are not as described. None of the above conditions affects the VIP
Errand Service Guarantee.
Refunds
will reach your account within 7 working days of contacting us. This time may vary depending on the speed with which your
credit card company processes credit.
We
highly value your opinions on the service we provide, please contact us and tell us what you think. All customer messages that require
a response are responded to within 24 hours.
VIP Errand Service Guarantee
We guarantee satisfaction each time we run an errand for you. If we have not followed your instructions
to your satisfaction, we will gladly refund the fee for that errand.
VAT
Prices are
subject to VAT at the current rate where applicable