Cancellation of a same-day errand
within 20 minutes of delegating will incur a 50% surcharge. Same day errands cancelled after 20
minutes of delegating to us are not refundable.
If you have paid us a sum of money to buy an item
and at the time of canceling we haven’t yet bought it, that sum is fully refundable. Refunds will be made back to the
credit card that we charged when you delegated to us. Upon cancellation, if we have already bought items on your behalf, as
per your instructions, these charges will not be refundable by VIP Errand Service. In such an instance it will be your duty
to return the items to the store unless you give us a new assignment to return the item for you.
None of the above conditions affect your statutory
rights when services are not as described. None of the above conditions affects the VIP Errand Service Guarantee.
Refunds will reach your account within 7 working
days of contacting us. This time may vary depending on the speed with which your credit card company processes credit.
We highly value your opinions on the service we
provide, please contact us and tell us what you think. All customer messages that require
a response are responded to within 24 hours.
VIP Errand Service Guarantee
We guarantee satisfaction each time we run an errand
for you. If we have not followed your instructions to your satisfaction, we will gladly refund the fee for that errand.