VIP Errand Service Rates

How we price errands

Our errands are competitively priced.

There are no membership or monthly fees necessary to use our service.

We typically charge £20.00 per hour for our errand and personal assistant service.

There is a minimum charge of one hour, thereafter; you will be billed in increments of 15 minutes. We may also charge a mileage fee of 20p per mile. This will depend on the nature of the errand and on the distance/mileage involved, the time it will take to complete your errand and any waiting time associated with the nature of the errand.

If we encounter unplanned delays at the destinations you give us or out of pocket expenses we shall charge you for the extra cost but we will always let you know before we do that.

How we price our courier service

Delivering or collecting items out of the Greater Manchester area will be charged as a courier service. We try to be very competitive in this area. Please provide the pick up and destination postcodes if you would like to be quoted.

Keyholding

We do not charge you for holding your keys. We will bill you for additional services like awaiting deliveries, dropping off items, checking your property while you're away, etc.

Please be aware that we do not offer a keyholding service for security reasons. We are not a security company and we only offer a keyholding service to allow us access to your premises to perform tasks and errands as requested.

Tradesmen & Handymen

Please contact us for a quote.

Organising & Decluttering

We charge £20.00 per hour with a minimum of two hours for this service. You will then be billed every 15 minutes thereafter. Please contact us to discuss your need.

Payment

We accept cash, cheques and credit/debit cards.

Credit/debit card payments processed with chip and pin or securely via PayPal. You do not need a PayPal account in order to use this system, nor is it neccessary to sign up for a PayPal account. Paypal will not add any additional charges to those shown during the checkout process.

We accept all major cards: MasterCard, Maestro, VISA, American Express, Solo, Switch, VISA Delta & VISA Electron.

Cancellation Policy

We hope you will be pleased with the service we provide you. Should you wish to cancel an errand you have delegated to us, we will be happy to refund the full cost of the errand provided 24 hours notice is given. Same-day errands are commenced as soon as we receive your instruction.

Cancellation of a same-day errand within 20 minutes of delegating will incur a 50% surcharge. Same day errands cancelled after 20 minutes of delegating to us are not refundable.

If you have paid us a sum of money to buy an item and at the time of canceling we haven’t yet bought it, that sum is fully refundable. Refunds will be made back to the credit card that we charged when you delegated to us. Upon cancellation, if we have already bought items on your behalf, as per your instructions, these charges will not be refundable by VIP Errand Service. In such an instance it will be your duty to return the items to the store unless you give us a new assignment to return the item for you.

None of the above conditions affect your statutory rights when services are not as described. None of the above conditions affects the VIP Errand Service Guarantee.

Refunds will reach your account within 7 working days of contacting us. This time may vary depending on the speed with which your credit card company processes credit.

We highly value your opinions on the service we provide, please contact us and tell us what you think. All customer messages that require a response are responded to within 24 hours.

VIP Errand Service Guarantee

We guarantee satisfaction each time we run an errand for you. If we have not followed your instructions to your satisfaction, we will gladly refund the fee for that errand.

VAT

Prices are subject to VAT at the current rate where applicable