PLEASE READ OUR TERMS & CONDITIONS BEFORE USING OUR SERVICE. BY USING
THE SERVICES OF VIP ERRAND SERVICE YOU AGREE TO THE TERMS & CONDITIONS HEREIN;
Hours of Operation
Usual
hours of service are 9:00a.m. - 5:00p.m. Monday - Friday.
For after hours emergencies, please call us on our usual
number, 07946 358423. We will answer your request as quickly as our schedule allows.
We attempt to
complete errands within the time you need them completed. We will notify you if a request will take longer.
Additional
fees will apply for requests outside of office hours, weekends and on bank holidays.
Services
We will
always do our best to fulfill requests for service as soon as possible, on a first come, first serve basis.
VIP
Errand Service holds the right to refuse any business it feels is unsafe or unsuitable.
VIP Errand
Service reserves the right to make all final decisions on services and related costs.
Payment
Payment
is due by credit/debit card before errands or tasks commence. Cash or cheques can be accepted by prior arrangement.
All additional service charges incurred such as dry
cleaning, groceries or theatre tickets will require a full deposit prior to service being started.
See below for additional
information regarding payments, invoicing and all other terms and conditions.
1. Interpretation & General
1.1 In these conditions: "Client" means
the person, firm, company or
organization for whom VIP Errand Service has agreed to provide the Services in
accordance with these conditions; "VIP" means VIP Errand Service; "Contract" means the Contract for the provision of Services
which shall be governed by these conditions; "Services" means the Services to be provided by VIP to or for the Client;
"Charge" means the Charge payable by the Client to VIP as notified by VIP from time to time.
1.2 VIP
shall be entitled to alter and vary these conditions from time to time on reasonable written notice to the Client without
any liability to the Client.
1.3 VIP's normal hours are 9am - 5pm Monday to Friday. Where VIP is required to provide
Services outside these hours, VIP shall be entitled to Charge for its Services at a higher hourly rate, as the same shall
be notified to the Client in writing from time to time.
1.4 The Client may provide VIP with a password for identity
verification. Both VIP and the Client will keep any such password confidential.
2. Supply of the Services
2.1 VIP shall provide the Services to
the Client subject to these Conditions or such other conditions as may be agreed in writing between VIP and the Client.
2.2 VIP
reserves the right to refuse to supply Services if, in the opinion of VIP, the Services are to be used by the Client for any
immoral or unlawful purpose.
2.3 VIP may inform the Client from time to time of the type and nature of services
which VIP offers or is capable of dealing but shall not be liable to the Client in the event that a request made of VIP
is not capable of fulfillment by them.
2.4 VIP shall, within an agreed reasonable period of time, use reasonable
endeavors to provide services in response to the Clients requests. If VIP is unable to deal with any requests, it will
inform the Client as soon as reasonably possible.
3. Payments/Invoicing
3.1
Subject to any special terms agreed, the Client shall pay VIP the Charge and any additional sums agreed between VIP
and the Client for the provision of the Services.
3.2 VIP shall be entitled to vary the Charge from time to time
on written notice to the Client.
3.3 VIP shall be entitled to require payment
prior to performance of the services offered.
3.4 The Charge and any additional sum due shall be paid by the Client
before the service commences.
3.5 VIP shall be entitled to recover solicitors fees, costs and interest resulting
from litigation or other attempts to collect outstanding payments.
4. Additional Client Responsibilities
4.1 Services provided by VIP
are provided expressly for the Clients and the Clients shall not use the Services for any improper, immoral, unlawful or any
other purpose other than that for which the Client informs VIP at the time of the initial request.
4.2 If the
Client should request that VIP use the Clients credit card and /or other credit facilities for the purpose of rendering
Services, the Client shall, promptly and upon request, provide written confirmation of its authorization (in such form as VIP
shall request) for VIP to use any such credit facility. The Client acknowledges and agrees that VIP shall have no
liability or be responsible in any way whatsoever in respect of the use of the Clients credit card and /or other credit card
facilities provided that VIP acts in accordance with the instructions issued by the Client in relation thereto.
5.
Termination
5.1
When the Client has entered into an agreement of duration longer than one calendar month, either VIP or the Client shall
be entitled to terminate the Contract for the provision of all or any of the Services on 15 days written notice to the other.
5.2
Without prejudice to any other accrued rights and remedies available, VIP shall have the right to terminate the Contract
for the provision of all or any of the Services forthwith upon written notice if:
5.2.1 The Client commits a breach
of these conditions, such as non-payment, or, in the case of a breach capable of remedy, fails to remedy such breach within
7 days of written notice from VIP to so remedy; or
5.2.2 The Client goes bankrupt or turns insolvent or makes
voluntary arrangement with any of its creditors or has an order made against any of its effects or property.
5.3 On
termination for any reason whatever, the Client shall immediately make payment to VIP of all and any sums outstanding
and owing to VIP under these conditions (including the Charge or any outstanding balance) and VIP shall provide
information and suggestions in response to all outstanding requests made by the Client prior to termination.
5.4 On
termination of the Contract pursuant to clauses 5.1 and 5.2 above, the Client shall not be entitled to refund of the Charge.
6.
Warranties and Limitation
of Liability
6.1 NEITHER VIP NOR ANY OF VIP's DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS SHALL BE LIABLE
FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR INCIDENTAL DAMAGES OF ANY NATURE WHATSOEVER OR INTEREST THERETO
ARISING IN CONNECTION WITH OR OTHERWISE RELATING TO THE SERVICES OR GOODS TO BE PROVIDED BY VIP HEREUNDER EVEN IF VIP
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, TO THE FULL EXTENT ALL SUCH DAMAGES CAN BE DISCLAIMED BY LAW. THIS LIMITATION
OF LIABILITY IS EXPRESSLY INTENDED TO APPLY TO ALL TYPES OF DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR A LOSS OF PROFITS,
LOSS OF BUSINESS OPPORTUNITY, LOSS OF BUSINESS INFORMATION, BUSINESS INTERRUPTION, ANY LOSS, VIP'S NEGLIGENCE, OR OTHERWISE.
6.2 VIP
warrants to the Client that VIP shall use reasonable endeavors to provide the Services using reasonable care and skill
and, as far as reasonably possible, in accordance with the Clients requests and instructions from time to time. Where VIP
supply the Client with any goods or Services supplied by a third party, VIP does not give any warranty, guarantee, representation
or other terms as to the quality, merchantability, fitness for a particular use or otherwise of the goods or Services and
the Client shall be required to seek compensation for any loss or damage suffered from such third party direct. VIP does
not and will not provide any representations or recommendations in relation to any of the information and suggestions comprised
within the Services and the Client is deemed to be responsible for, and shall use its own skill and judgment as to the quality,
value and suitability of any such information and suggestions and in relation to deciding whether to enter into any Contract
with any third party for the supply of Services or sale of goods.
6.3 VIP shall not be liable or be deemed to
be in breach of the Contract by reason of any delay in performing, or any failure, any of VIP's obligations in relation to
the Services, if the delay or failure was due to any cause beyond VIP's reasonable control.
6.4 Subject to the provisions
of this clause 6, VIP's maximum liability to the Client for breach of any of its obligations hereunder shall be limited to
the value of the Charge (provided that the Charge has at such time been paid by the Client in full). In no event shall the
total aggregate liability for VIP exceed the amounts paid by Client for the products or services.
7. Website Usage
7.1 This section governs
your (the "User" or "You") use of this Web Site provided by VIP. Your use of the Web Site after such changes are implemented
constitutes your acceptance of the changes.
7.2 User has a nonexclusive, nontransferable, limited, and revocable right
to use the Web Site solely for User's personal informational use. User will not use the Web Site for any other purpose, including
any commercial purpose, without VIP's express prior written consent.
7.3 Proprietary Information. User acknowledges
and agrees that the content accessible within the Web Site, including all trademarks, logos and text, is the proprietary information
of VIP and VIP retains all right, title, and interest in the Content.
8. General
8.1
These conditions (together with any other terms and conditions agreed in writing between VIP and the Clients from time
to time) constitute the entire agreement between the parties, supercede any previous agreement or understanding and may not
be varied except on notice from VIP. All other terms and conditions express or implied by a statute or otherwise are excluded
to the fullest extents permitted by Law.
8.2 Any notice required or permitted to be given by either party to the other
under these conditions shall be in writing addressed to the other party at it's registered office or principal place of business
or residential address (as the case may be) or such other address as may at the relevant time have been notified pursuant
to the provision to the party giving notice. Any notice may be sent by first class post or email and notice shall be deemed
to have been served on the expiry of 48 hours in the case of post or at the time of transmission in the case of email transmission.
8.3
No failure or delay by VIP in exercising any of its rights under the
Contract shall be deemed to be a waiver of that
right, and no waiver by VIP of any breach of the Contract by the Client shall be considered as a waiver of any subsequent
breach of the same or any other provision.
8.4 If any provision of these conditions is held by any competent authority
to be invalid or unenforceable in whole or in parts, the validity of the other provisions of these conditions will still stand.
8.5
This contract is made under the laws of England and any court proceedings must be in the English courts.
